Cilantro UWS

Last night my husband and I went to Cilantro on the Upper West Side for $10 Fajita Night.  We’ve been to this location many times and we are familiar with the food and service.  We’ve always known that both the food and the service are inconsistent.  For example, the vegetable fajitas one night might be just a bunch of onions and green bell peppers and another night, there might be a cornucopia of grilled zucchini, eggplant, portobello mushrooms, yellow squash and a smattering of onions and green bell peppers.  The service one night might bend over backwards to make sure you are enjoying yourself and another night, you may have to ask 4 different individuals for more tortillas (like last night).

So, we have established the fact that this location is inconsistent, yes?  Why do we keep going back?  Well, $10 fajitas is a pretty good deal and 50% of the time, the service and food are good.  Sometimes they are even good on the same night!  Haha!  Now, the reason I write this post today is that last night was the worst ever.  I need to vent about it.

Last night as we sat down, we were brought our basket of chips and salsa and our glasses of water.  We placed our order quickly as we knew why we were there and what we wanted.  I ordered my usual vegetable fajita and my husband ordered his usual steak fajita.  The food was unusually slow to come out last night to the point where we actually polished off the basket of chips and salsa and were about to ask for more when the fajitas finally arrived.  We immediately noticed problem #1: the restaurant had run out of onions.  I asked the server, “No onions?” and he said “What? Oh yeah, we ran out of onions.”  This was not a huge deal but my husband’s dinner looked more like Chinese pepper steak than steak fajita.  Before that server left, my husband asked for more tortillas as this restaurant never gives us enough.  Problem #2:  the waiter said “There should be enough there.”  My husband said “Trust me, we’ll need more.  Can we have 4 or 5 more?”.  The server, with his shrewd bargaining skills, said “How about 3?”.  Fine.  Except, they never came.  So, we asked another server for some tortillas.  She brought 2.  We ate those in about 2 minutes.  We asked the same woman again, “Can we have some more tortillas, please?”  They never came.  So we asked the man who appeared to be the manager for some tortillas.  He brought 2 tortillas.  We gave up our fight for tortillas.  After having to ask for extra tortillas 4 different times only to have them rationed out to us on every other request, I told my husband to go ahead and enjoy those last 2 tortillas and I ate my veggies plain, with a knife and fork.  We finished our meal and we paid the check, asking for the change.  Enter Problem #3: they only brought the paper part of our change and kept the coin part!  What the hell is that?!?  Did they run out of onions, tortillas AND coin change???  Needless to say, we were quite frustrated with the evening as a whole.

You may be wondering, “Will you be going back?”.  The answer:  Probably.  “Why?”  Because, I haven’t found a better fajita deal in town and this one happens to be in our own neighborhood.  No subway ride necessary.

I do appreciate you letting me vent to you.  Feel free to vent to me anytime.

One thought on “Cilantro UWS

  1. Good grief what a frustrating meal! I have yet to visit Cilantro and now I’m not sure if I will. My husband absolutely cannot abide such bad service – I think his head would have exploded. Such a shame. (But thanks for the warning! LOL)

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